Got a question?
If you cannot find your answer below don't hesitate to contact us
​
​
When and where do you deliver?
Events, parties and corporate bookings: we are able to cover parts of London, Kent & Surrey and can offer dates throughout the week - please enquire for availability
Platters/boxes: available dates are on the website with delivery to certain postcode areas free of charge when you spend £100 or more. For orders under £100 collection is from BR2
Delivery times - breakfast/brunch arrives between 8am-11am and all other deliveries between 8am-4pm. We can give a more specific time slot closer to delivery day if required. For any event set ups onsite, a pre-agreed time is available
​
How much notice do you require?
We kindly ask for 3 days notice for orders, however if you have a last minute request then send us an email and we will do our best to help
​
Can you customise my order or provide a bespoke menu?
We appreciate that everyone has different tastes or that no two events are the same, so if there is something particular that you like then do let us know. We regularly build menus for events (from social to corporate days) so please get in touch to discuss your requirements, budget, etc.
​
Can you cater for dietary requirements or allergies?
If you have dietary requirements (e.g. vegan, gluten free etc) then please contact us and we will discuss alternatives. Each order comes with a menu detailing allergens, in line with UK legislation.
If you have an allergy please advise when ordering, however due to the nature of our business and risk of cross contamination we cannot guarantee our products are completely free of the main 14 allergens; Gluten, Peanuts, Nuts, Celery & Celeriac, Mustard, Molluscs, Sulphur Dioxide, Eggs, Milk, Sesame, Fish, Crustaceans, Soya, Lupin
​
When is payment due?
For boxes and platters payment is due upon ordering through our website. For events a deposit is required to secure your date and the balance payable 4 weeks before your event
​
Can I amend, cancel or refund my order?
We offer a grace period of 1 hour after ordering to cancel and receive a full refund. After this point we are unable to process cancellations however if you need to change the date (subject to availability) we will do our best to accommodate you.
Should you need to amend your order/add more items then please contact us.
Due to the fresh nature of our products we cannot offer refunds, however in the unlikely event that you need to report an incorrect or faulty item please do so within 12 hrs of receiving your order with photos/detailed information.
​
How long do the products last?
Our menus are best eaten on the day received however if kept refrigerated products will last for 2-3 days, unless otherwise advised by Palms Grazing. If products are to be left out on display they should be disposed of after 4 hours to comply with UK Food Safety standards. It is the responsibility of the customer to dispose of the food after this time.
​
Do you provide cutlery?
We can provide bamboo disposable cutlery and plates for an additional cost, or we encourage you to provide your own where possible to be kind to our planet
​
Are you trained and insured?
Yes, we are fully insured and have completed relevant food safety courses.
​
Social media
Unless our customers request us not to use photos from their events, we reserve the right to use them on all Palms Grazing social media platforms